Watch Note — Privacy Policy

At Watch Note, accessible from our official website and e-commerce platform, protecting the privacy and security of our customers' personal data is one of our highest priorities. This Privacy Policy document outlines the types of information that is collected, recorded, and utilized by Watch Note, as well as the choices you have regarding your data.

By accessing our website, using our services, or purchasing timepieces from us, you hereby consent to our Privacy Policy and agree to its terms.

1. Information We Collect

To process your orders, deliver a personalized shopping experience, and provide after-sales technical support, Watch Note collects two main categories of information:

A. Personally Identifiable Information (PII)

When you register an account, place an order, or contact customer support, we collect information that you voluntarily provide, including:

• Full Name: First name and last name for identity verification.
• Contact Information: Mobile phone number and primary email address.
• Shipping & Billing Address: Complete physical address, district, area, and postal/ZIP code.
• Transaction Details: Financial information necessary for processing payments (such as transaction IDs, payment methods, or mobile financial service account numbers).
• Feedback & Inquiries: Product reviews, service ratings, and support ticket messages.

B. Anonymous & Technical Usage Data

When you navigate our digital storefront, certain non-personal identification information is automatically logged by our web servers, including:

• Device information (computer/mobile operating system, browser type, and version).
• IP address and domain server information.
• Cookies & Tracking Data: Web browser cookies that store preferences, keep track of items in your shopping cart, and personalize your site navigation.
• Analytics regarding page views, time spent on specific watch collections, and visit frequencies.

2. Third-Party Data Collection

• Direct Collection: Watch Note collects personal information directly through voluntary registration forms, online checkout, surveys, or direct messages.
• Advertising & Analytics Partners: Third-party partners and analytics networks may use cookies and scripts to collect aggregate, anonymous traffic patterns to help us optimize user experience.
• External Links: Our website may contain links to third-party payment gateways, courier tracking portals, or social media pages. Watch Note is not responsible for the privacy practices, content, or policies of external sites not owned or controlled by us.

3. How We Use Your Information

We utilize your personal information for specific operational and analytical purposes, including:

• Order Processing & Fulfillment: To process transactions, pack your timepieces securely, and dispatch orders through our logistics partners.
• Customer Support & Claims: To manage 03-day return/replacement requests, warranty registrations, and after-sales watch maintenance.
• Personalized Experience: To tailor product recommendations and promotional displays based on your preferences.
• Marketing Communications: To send updates regarding new horological releases, seasonal campaigns, or special offers (only where you have opted in).
• Internal Platform Improvement: To analyze user behavior, diagnose server issues, and enhance web performance and interface security.

4. Third-Party Data Sharing & Disclosure

Watch Note strictly does NOT rent, sell, or trade your personally identifiable information to third parties for commercial gain.

We only share essential information under the following necessary circumstances:

1. Service Providers & Fulfillment Partners: Essential customer details (Name, Address, Phone Number) are shared with verified logistics companies for order delivery and with secure payment gateway providers for transaction clearance.
2. Legal & Compliance Obligations: We may disclose personal data if required to do so by law, court order, subpoena, or official requests from law enforcement agencies.
3. Fraud Prevention & Security: Information may be shared to investigate, prevent, or take action regarding fraudulent transactions, unauthorized account access, or violations of Watch Note's Terms of Service.

5. Your Rights & Data Choices

We believe in empowering our customers with full control over their personal data:

• Marketing Opt-Out: You may opt out of receiving promotional emails or marketing messages at any time by clicking the "Unsubscribe" link in our communications. (Essential transactional notifications related to your active orders will still be sent).
• Updating Profile Details: You can log in to your account dashboard at any time to modify or update your personal details, saved delivery addresses, or contact information.
• Right to Data Deletion: You have the absolute right to request the complete removal of your personal data and account from our servers. To initiate data deletion, please email us at support@watchnote.com. Our team will process your request within 1 business day and notify you upon completion.

6. Security Standards & Protection Procedures

Watch Note implements appropriate physical, electronic, and managerial security protocols to safeguard your information against unauthorized access, alteration, loss, or misuse:

• Data transmission across our platform is secured via encrypted protocols (SSL/TLS).
• Access to personal customer data is strictly restricted on a need-to-know basis to authorized personnel involved in order processing and customer support.

(Please note: While we employ industry-standard measures to protect your information, no method of transmission over the Internet is 100% secure. By using our services, you acknowledge these inherent digital limitations.)

7. Policy Updates

Watch Note reserves the right to amend, update, or modify this Privacy Policy at any time. Any changes will be posted directly on this page with an updated effective date. Continued use of our website or services following any policy updates signifies your acceptance of the revised terms.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:

• Support Email: support@watchnote.com

📍 Main Branch & Head Outlet (Dhaka)

• Address: Shop No-108, Ground Floor, Twin Tower Shopping Complex, Shantinagar, Dhaka.
• Hotline / WhatsApp: +880 1796-941885

📍 Zonal Branch & Regional Outlet (Chittagong)

• Address: Shop No-05, 1st Floor, C Block, Gulzar Tower, Chawkbazar, Chottogram.
• Hotline / WhatsApp: +880 1629-188861